Fulfillment and delivery

A dealer order supplies the quantity and commercial promise. Assigned pick tasks set physical work against reservations for that accepted scope. Warehouse Operator records the quantity actually picked; Warehouse Manager coordinates the shipment and the route. A ready shipment is still a plan until actual dispatch evidence records its handoff.

A delivery route holds a manual stop sequence, operator, coordinator and planned window. Each stop retains an address snapshot and the related shipment. This is useful when a distributor sends several dealer deliveries on a run: each stop has its own outcome without converting the whole route into one delivered order.

• Pick. Assigned tasks use eligible stock and retain the order line and reservation.
• Dispatch. Shipment lines preserve dispatched quantity and the title rule on the order.
• Delivery. An attempt records the visit; results allocate accepted, refused, failed or damaged quantities.

The order’s title rule determines whether ownership transfers at dispatch or accepted delivery. Goods may leave the warehouse yet remain owned in transit. A delivery attempt can be recorded even when the buyer refuses part of a shipment. These facts stay separate from invoicing and return authorization.

Set the rule for title transfer with the commercial team before the first shipment. Agree who verifies ready scope, who authorizes route release and what transport evidence must accompany dispatch. Define the operator’s entity and warehouse scope. Choose how an external carrier sends proof of handoff and how uncertain messages are reconciled against the actual source.

A route release checks its operator, coordinator, source warehouse, transport reference and stops. The decision belongs to an authorized Warehouse Manager. A shipment dispatch uses positive quantity bounded by ready, verified scope. Planning more stops or changing a route window cannot create another eligible order quantity.

Take an order for several product units, pick only the available portion and dispatch it on a route with two dealer stops. At the first stop, record accepted quantity. At the second, record a refusal and a failed portion. Verify that each result relates to its shipment line and that the outstanding order still shows the unfulfilled amount. Confirm that an invoice uses only title-transferred quantity under the chosen rule.

If the driver repeats the same arrival message, inspect the economic event and confirm that it does not count another delivery. Keep the refused stock and return disposition visible until a separate action resolves them. The delivery schedule should show the unresolved route or stop rather than silently closing it.

• Delivery schedule — Released routes, assigned operators, time windows and exceptions.
• My pick tasks — Work assigned to the current warehouse operator.
• Dealer order board — Accepted demand and partial shipment progress for sales.

Follow the dealer order and handle a return.