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  1. Media ERP
  2. Frequently asked questions
FAQ

Questions, answered

Practical answers for a stocked product distribution rollout.

Media ERP

9 questions

Can't find it? Write to support@erp.ai.

How do I get started?

Click Get started, then use Proto to configure ERP for Media for your business. Pilot one entity, one stocked item, a customer order and a supplier receipt before expanding.

Can an order ship in parts?

Yes. The accepted line keeps its original scope while each shipment and allocation records its portion. Review the remainder before another pick or bill.

Who accepts a customer order?

Sales Manager independently approves the current accepted order revision. Finance Manager decides any needed credit exception.

What makes received goods available?

Record actual arrival, then confirm the accepted tranche. Put-away and stock movements carry the accepted quantity into an owned position.

How are transfers handled?

A transfer keeps the same legal owner through dispatch, transit and receipt. The receiving team checks the actual remainder before closing it.

Can we assemble kits?

Yes. An effective assembly and route supply the bounded work order. Record material issue, actual operation evidence and terminal output.

How is a delivery exception recorded?

The route stop and attempt capture what happened. Line results separate accepted, refused, failed and damaged quantities.

Does a return automatically refund a customer?

A physical return, stock disposition, credit and refund each follow their own recorded decision. Finance reviews the eligible source before money moves.

How do we close a period?

Reconcile bank, receivables, payables, stock and other close tasks at the cutoff. Finance Manager reviews the close decision after exceptions are resolved.

Set up Media ERP your way.

Start free, then use Proto to change fields, steps and approvals before your team goes live.

How to get started