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Plastics ERP

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  1. Plastics ERP
  2. Process
  3. Deliver and resolve returns
Process · Deliver and resolve returns

Deliver and resolve returns

Warehouse Manager sequences stops and assigns an operator before approving a route. Warehouse Operator records actual dispatch and each delivery attempt. A refused or failed portion remains separate from an accepted portion, and a return traces the original line.

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Step by step

  1. Plan route Warehouse Manager

    Warehouse Manager plans stops and assigns an operator.

    • Warehouse Manager plans stops and assigns an operator.
    • Updates Delivery routes, Route stops

  2. Release route Warehouse Manager

    Warehouse Manager approves transport and load scope.

    • Warehouse Manager approves transport and load scope.
    • Updates Delivery routes, Approvals
    ApprovalA person approves before the work moves on.

  3. Dispatch Warehouse Operator

    Warehouse Operator records actual shipped quantities.

    • Warehouse Operator records actual shipped quantities.
    • Updates Deliveries, Delivery lines

  4. Record outcome Warehouse Operator

    Warehouse Operator records accepted, refused and failed portions.

    • Warehouse Operator records accepted, refused and failed portions.
    • Updates Delivery attempts, Delivery results

  5. Authorize return Warehouse Manager

    Warehouse Manager reviews original quantity and reason.

    • Warehouse Manager reviews original quantity and reason.
    • Updates Returns, Return lines, Approvals
    ApprovalA person approves before the work moves on.

  6. Dispose returned stock Warehouse Manager

    Warehouse Manager approves the physical disposition.

    • Warehouse Manager approves the physical disposition.
    • Updates Return dispositions, Stock events
    ApprovalA person approves before the work moves on.

Who does what

Roles and permissions
Warehouse Manager
Plans and releases the route and reviews returns.
Warehouse Operator
Records dispatch, attempt results and physical return facts.
Finance Manager
Handles invoice or refund decisions; Sales Representative follows the dealer commitment.

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