Trace the lease charge to confirmed tenant money and reconcile the attributed amount.
Finance Officer checks the linked lease, charge type, billing period, due date and amount. Read Draft, Posted and Voided separately before discussing the collectible balance. Monthly Rent charges follow eligible lease activation; other charge preparation follows the team's agreed procedure.
Finance Officer selects the existing tenant and enters the received date, amount and reference. Keep the payment Pending while the evidence is being checked. Investigate a repeated source reference before entering another receipt so the collection conversation uses the actual payment population.
Finance Officer checks the bank or other agreed payment evidence before marking the receipt Confirmed. Set up the chosen connection during implementation when that evidence is needed in the working environment. Retain the source reference used in the reconciliation.
Configure and rehearse Admin maintenance access during setup. The authorized owner links the receipt and charge with the actual amount and allocation date. Finance Officer checks that both paths concern the same tenant and that the amount fits the remaining charge and available confirmed money.
Finance Officer compares Posted charge amounts with eligible allocations from Confirmed receipts. Show unallocated confirmed money separately. Inspect a Reversed receipt's existing allocations with the correction owner before accepting the revised financial position.
And how to keep it from happening.
Start free, then use Proto to change fields, steps and approvals before your team goes live.