Follow the unit issue from capture to its responsible person and actual outcome.
Property Coordinator selects the existing unit and requesting party, writes a specific issue and records the opening date. Begin with the request Open. Check the reported space and problem with the source information so the next person can act on the right case.
Property Coordinator chooses the intended staff member and marks the request Assigned under the agreed procedure. Check that the staff identity links to the correct account. Rehearse the personal work list with that account before the team relies on it for the operating handoff.
Property Coordinator or Property Manager records when work is underway and reviews unresolved cases with the responsible person. Keep the issue and assignment understandable on the service board. Agree how another staff member will take over if responsibility changes during the case.
Property Coordinator or Property Manager records Completed with the actual completion date, or Cancelled after the agreed discussion. Review remaining work before closing the case. Property Manager checks the unit's condition separately when deciding its availability or maintenance position.
And how to keep it from happening.
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