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  1. Telecom ERP
  2. Frequently asked questions
FAQ

Questions, answered

Answers for teams preparing dealer sales, warehouse work and finance handoffs.

Telecom ERP

10 questions

Can't find it? Write to support@erp.ai.

How do I get started?

Click Get started, then use Proto to configure ERP for Telecom for your business. Pilot one dealer, one warehouse, a small item set and one complete order through cash application.

How are dealer prices chosen?

Use an effective price list, the selected item unit and the eligible quantity tier. Review discounts and tax before sending the offer.

Who accepts an order?

Sales Manager approves the current order revision after the commercial and credit review. Finance Manager decides a required credit exception separately.

Can one order ship in parts?

Yes. Each shipment line consumes its own accepted order scope, leaving the unfulfilled amount visible.

When does stock become available after a supplier delivery?

An arrival is recorded first. Reviewed acceptance posts the accepted tranche into owned stock; rejected and pending quantities remain distinct.

Can the team assemble kits?

A work order uses a BOM, routing, output item and standard cost. Actual materials and operations are recorded before completion and cost review.

How are delivery failures handled?

Record the actual stop attempt and accepted, refused, failed or damaged line quantities. Keep the unresolved remainder for correction or rescheduling.

What makes a shipment billable?

Use eligible title-transferred quantity under the order’s title rule. Finance Manager reviews the invoice basis before approval.

How are returns linked to the sale?

The authorized return points to original shipment and financial lines, then a reviewed disposition records the physical outcome.

What happens when payment information is uncertain?

Keep the submitted instruction and its response state. Reconcile bank evidence before treating it as settled or sending another economic instruction.

Set up Telecom ERP your way.

Start free, then use Proto to change fields, steps and approvals before your team goes live.

How to get started