Dispatch and Returns

Warehouse Operator picks a quantity tied to a single accepted order line and reservation. Shipments distinguish planned, dispatched and delivered portions. The title rule on the order and shipment determines when legal ownership and cost move; a vehicle departure alone may leave stock owned in transit. Shipment lines preserve the original dispatch and any later returned scope.

Warehouse Manager releases a manually sequenced route with a named operator, depot and stop evidence. The assigned operator records a visit attempt and each line outcome at the stop. Accepted, refused, damaged and failed quantities consume the visit scope once. Returns then authorize physical movement against the original shipment or receipt; any stock disposition and credit are separate decisions.

• Source and scope. Tie the pick to an accepted order line and reservation, then retain the dispatched quantity and its title rule on the shipment.
• Decision and execution. Warehouse Manager approves the assigned route and stops; Warehouse Operator records departure and each actual visit result.
• Exceptions and correction. Treat failed and refused quantities as unresolved delivery scope, and make a return disposition separately from any credit.

Agree who may pick, release a route and record a recipient outcome. The route needs its assigned operator, source depot and ordered stops before release. Choose the evidence required for a refused or damaged unit and the title rule that controls invoicing. The return team needs the original shipment reference before authorizing receipt.

Use a shipment with a partial delivery and a refused unit. Check that the accepted portion reduces the open order scope, the refused portion remains an exception, and another visit does not double count delivery. If the unit comes back, link the return to the original shipment and record actual physical quantity before deciding whether it can be restocked.

Dispatch a charger order with a partial acceptance and one refused unit. Record the actual visit and check the accepted quantity alone increases delivered scope. When the refused unit returns, compare its physical condition with the original shipment before deciding disposition.

The next visit should start from the undelivered portion of the shipment line. A refused unit remains an exception until the warehouse confirms its physical return. Warehouse Manager then chooses restock, hold, rework or another recorded disposition; the Accountant handles any separate customer credit.

• Delivery Schedule — Released routes, assigned operators and planned windows.
• Delivery Exceptions — Stops with failed, refused or rescheduled outcomes.

Follow the related process and implementation before choosing the first operating cycle.