Live events

How Event + Ticketing + CRM + Analytics is set up for you

A promoter running a performance needs to know which event is open, which venue hosts it, how many places are reserved and what was actually admitted. The event record holds the schedule, capacity, owner and venue. Admission lines and ticket scans provide the arrival record, while provider payment evidence supports the completion check.

Start with one organization, one venue and a single performance day. Give the event owner responsibility for the schedule and capacity. Assign a separate reviewer and an admission operator at the entrance. Enter a representative ticket code and a provider capture reference, then rehearse a valid scan, a duplicate retry and a scan with missing verification. Use the resulting receipts to see how uncertain operations are investigated.

Decide how staff will identify the correct performance if the venue hosts several shows. An event's subject is useful, but its record number and scheduled time distinguish the selected scope. Discuss what happens to unused reserved capacity after doors close. Keep an actual admitted time on lines that were fulfilled. If a show is cancelled after attendees were admitted, preserve those lines and use a reviewed correction path for executed scope.

The team can review the event calendar during planning and the scan review queue during entry. The reconciliation lead uses payment evidence and operation receipts at closeout. This starting scope exercises the full handoff without relying on a broad launch across every venue.