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  1. Eye Care / Optometry
  2. Process
  3. Patient visit
Process · Patient visit

Patient visit

A visit begins with a known patient and a named clinician. The coordinator uses the patient's existing record, checks consent for the intended purpose and schedules an encounter. The clinician then records the care delivered against that encounter. The reviewer examines the linked evidence before the coordinator completes the visit.

Step by step

  1. Prepare patient Clinical Coordinator

    Clinical Coordinator checks identity, assigned clinician and consent status. A purpose-specific consent is signed when the clinic's policy calls for one.

    • Confirms patient and consent context
    • Updates Patients, Consents
  2. Schedule encounter Clinical Coordinator

    Clinical Coordinator records the planned visit date, visit type and clinician. The encounter starts as Scheduled.

    • Establishes planned visit and clinician
    • Updates Encounters, People
  3. Run encounter Clinical Coordinator

    The coordinator marks arrival and the Licensed Clinician begins care. Actual start and end dates describe when work happened.

    • Records arrival and active care
    • Updates Encounters
  4. Record care Licensed Clinician

    Licensed Clinician records observations and clinical notes under the encounter and signs the documentation when ready.

    • Attributes narrative and measurements
    • Updates Clinical notes, Observations
  5. Review encounter Clinical Reviewer

    Clinical Reviewer reads the encounter evidence and approves completion once the required care record is ready.

    • Resolves the care review decision
    • Updates Encounters, Clinical notes, Observations
    ApprovalA person approves before the work moves on.
  6. Coordinate follow-up Clinical Coordinator

    Clinical Coordinator assigns any patient task with an owner and due date.

    • Gives remaining work an owner and due date
    • Updates Care tasks, Patients

Where it usually breaks

And how to keep it from happening.

  • A similar patient name can lead to the wrong visit. Use the patient number before adding the encounter.
  • A consent with the wrong purpose or expired date should be resolved before the team relies on it.
  • A drafted note can be mistaken for signed evidence. Check the note state and signing date at review.
  • An encounter marked complete without a reviewer decision hides unfinished work. Keep the awaiting-review queue in daily use.
Clinical Coordinator
Owns intake and scheduling; Licensed Clinician records care; Clinical Reviewer makes the review decision; Clinical Governance Administrator maintains professional authority.

Set up Eye Care / Optometry your way.

Start free, then use Proto to change fields, steps and approvals before your team goes live.

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