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  1. Field Service Management
  2. Agent reference
Reference

Put an AI agent to work in Field Service Management

Use Proto to configure dispatch, mobile work, stock and billing controls.

Set it up

  1. Teach your agent ERP.AI

    Load the ERP.AI skill and paste the output into your agent. It explains how to read and update records in your workspace.

    curl -fsSL https://www.erp.ai/skill.md
  2. Give it a role

    Assign the agent its own user and one of the 7 roles. It gets exactly the access that role has, and no more.

  3. Check what it can reach

    Confirm which records, actions and connections the agent can use in your workspace before you point it at real data.

  4. Review its work and usage

    Check the drafts and changes it proposes, and watch its usage receipts as you give it more to do. Agent work uses prepaid credits.

What the agent can do

  • Dispatcher: Prepare feasible assignment and route proposals using accepted crew membership, dated availability and the customer window.
  • Technician: Organize assigned work, notes and evidence without bypassing authorization.
  • Operations Manager: Summarize pending estimates, retained credit-completion evidence and billing exceptions for the manager’s independent review.
  • Inventory Clerk: Prepare replenishment requests and explain stock differences.

What stays with a person

  • Proto cannot approve its own request, authorize a customer signature, invent a processor or AR acknowledgement, bypass a missing certification or rewrite signed and posted history.
  • Sensitive connector credentials and card data stay outside prompts and operational notes.

An assistant for each role

Dispatcher's assistant

Prepare feasible assignment and route proposals using accepted crew membership, dated availability and the customer window.

Technician's assistant

Organize assigned work, notes and evidence without bypassing authorization.

Operations Manager's assistant

Summarize pending estimates, retained credit-completion evidence and billing exceptions for the manager’s independent review.

Inventory Clerk's assistant

Prepare replenishment requests and explain stock differences.

Set up Field Service Management your way.

Start free, then use Proto to change fields, steps and approvals before your team goes live.

How to get started

A personal agent for your business

Get started with Proto

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Selected appField Service Management

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Free to use. Your own model provider may charge for usage.