Calls Completed Grouped
Count distinct completed calls by completion date, category, technician and location service area. Cancelled and rescheduled visits are separate outcomes.
- Field Service Management
- Reports and analytics
Reports for the questions your team asks
Review accepted service outcomes, utilization, materials and reconciliation.
Overview×
Field Service Management · Overview
Field Service Management dashboard
This quarter
Route stops in view
6Total drive minutes from previous
285Service call
2Warehouse pickup
2Service calls by status
How far records got this quarter
| Stage | Reached | Step | |
|---|---|---|---|
| Created | 37 | ||
| Scheduled | 27 | 73% | |
| Dispatched | 18 | 67% | |
| En route | 9 | 50% |
Number of service calls by status
Sample counts per stage
Decisions supported
First-Time-Fix Rate List
For completed calls whose 30-day observation window has elapsed, report the share without an explicit recall visit linked by original call; show immature cohorts separately.
On-Time Arrival List
Among arrived calls with a valid promised customer window, measure arrivals within that frozen window in the location time zone; show missing windows separately.
Tech Utilization Grouped
Closed billable labor hours divided by frozen daily availability, including days without calls. Later roster, leave or working-slot changes do not rewrite historical capacity; open clocks remain excluded and missing daily evidence is shown as incomplete.
Parts Usage & Truck Stock Grouped
Net posted parts consumption by part, technician and week, reconciled to stock movements and current truck balances including compensating reversals.
Revenue by Service Category Grouped
Acknowledged nonvoid AR invoice value excluding tax by service category and month; pending or unknown AR handoffs remain reconciliation exceptions.
Same-Day Payment Capture List
Among completed calls requiring collection, measure confirmed net captures covering the billed amount within 24 hours of completion; authorizations, unknown outcomes and refunds do not count as paid.
CSAT by Tech & Category Grouped
Average verified responses on the configured score scale by technician, category and response period, with response count and invitation coverage; missing responses are not zero scores.
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