Review the rental account

Step by step

1. Prepare rental charge Finance Officer

   Finance Officer reviews the booking's agreed daily rate, relevant dates and the proposed rental amount, leaving the line Draft until checked.

   • Connects amount and description to rental
   • Updates Bookings, Rental charges

2. Prepare add-on charge Finance Officer

   If the customer booked training or recovery, Finance Officer links its separate service charge to the same booking.

   • Connects service amount to rental
   • Updates Add on bookings, Add on charges, Bookings

3. Post eligible charges Finance Officer

   Finance Officer checks description, amount and booking identity before changing Draft to Posted. A wrong line is corrected while draft or Voided after posting.

   • Moves reviewed lines from Draft to Posted
   • Updates Rental charges, Add on charges

4. Verify receipt Finance Officer

   Finance Officer checks the provider reference and received amount before marking a payment Confirmed. Pending is kept distinct from confirmed money.

   • Distinguishes Pending from Confirmed money
   • Updates Payments, Bookings

5. Reconcile account Finance Officer

   Finance Officer compares posted charges with confirmed payments, or acknowledges the outstanding account before return.

   • Resolves or acknowledges the balance
   • Updates Rental charges, Add on charges, Payments
   ApprovalA person approves before the work moves on.

6. Retain corrections Finance Officer

   A refunded payment remains Refunded; a voided charge remains Voided so a later review can explain the account.

   • Preserves Voided and Refunded outcomes
   • Updates Rental charges, Add on charges, Payments

Finance Officer

Owns preparation and reconciliation; Operations Reviewer reviews evidence; Front Desk Agent uses the resolved account at return.