Confirm a rental

Step by step

1. Capture request Front Desk Agent

   Front Desk Agent records the customer, equipment unit, pickup date, return date, participant count and daily rate. The booking remains Requested while these facts are checked.

   • Creates a Requested booking linked to a customer and unit
   • Updates Bookings, Customers, Equipment

2. Check identity and rate Property Manager

   Property Manager checks the selected unit and its equipment type against the effective rate plan. The booking holds the agreed daily rate for this rental.

   • Compares the type, dated rate and agreed daily amount
   • Updates Equipment, Rate plans, Bookings

3. Review the interval Property Manager

   Property Manager compares the requested dates with existing confirmed and picked-up bookings for the same unit. The return date ends the interval, so a neighboring booking can be judged under the agreed handoff rule.

   • Checks overlapping pickup and return dates for one unit
   • Updates Bookings, Equipment

4. Check capacity Property Manager

   Property Manager compares the participant count with the unit capacity. A larger group requires a different unit or a revised request.

   • Compares participants with capacity
   • Updates Bookings, Equipment

5. Confirm availability Property Manager

   Property Manager approves a valid request and moves it from Requested to Confirmed.

   • Sets the booking to Confirmed
   • Updates Bookings
   ApprovalA person approves before the work moves on.

6. Prepare pickup Front Desk Agent

   Front Desk Agent sees the confirmed rental on the pickup schedule and checks the customer and unit before the collection date.

   • Places the confirmed rental in the pickup queue
   • Updates Bookings

Front Desk Agent

Captures the request; Property Manager makes the availability decision; Operations Reviewer examines the source evidence.