1. Fleet Management System
  2. Fleet management questions
FAQ

Questions, answered

Plan load dispatch, vehicle release and operating evidence around your fleet's responsibilities.

Fleet Management System

10 questions

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How do I get started?

Click Get started, then use Proto to configure Fleet Management System for your business. Begin with a familiar load, driver and vehicle. Name the Dispatcher and independent Transport Supervisor who will rehearse the operating cycle.

What does the Dispatcher check before dispatch?

The Dispatcher checks driver eligibility through the assignment interval, vehicle readiness and conflicting driver or vehicle assignments. Review equipment suitability and any required maintenance release before recording physical pickup.

How are driver and vehicle assignments recorded?

Each assignment connects the load to its driver and vehicle with start and end dates. Held and Confirmed arrangements are checked before dispatch, and the assignment state follows the actual operating handoff.

Who authorizes release after maintenance?

The assigned Dispatcher submits the maintenance plan with supporting evidence. The Transport Supervisor independently reviews the current scope and revision. Dispatch then checks the release action result and resulting vehicle readiness.

What if maintenance evidence disagrees with the plan?

The reviewer can reject or return the plan with a reason. Correct the affected information through the agreed revision practice and present the current evidence for another decision before relying on release.

How is late delivery assessed?

Retain the original promised delivery time and compare it with the actual delivery observation. Stop arrivals, departures and proof references provide context when the operating team investigates the outcome.

What happens when a load cannot continue as planned?

The Dispatcher records the exception and supplies the retained operating evidence. The Transport Supervisor authorizes the appropriate correction or cancellation of unexecuted scope, with the original evidence preserved.

Can a failed operation be retried immediately?

First inspect the receipt, expected revision and linked effects. Reconciliation checks what already happened and keeps unresolved discrepancies visible until the authoritative source confirms the outcome. The responsible owner then decides the appropriate follow-up.

Does Delivered mean the carrier invoice is settled?

Delivered records the transport outcome. Carrier accounting uses its own invoice and settlement evidence through the configured financial handoff.

How should supporting documents be shared?

Attach files to the correct load with a useful title, evidence type and visibility. Internal and Shared designations remain subject to the load’s permitted audience. Rehearse access before relying on those files in a release review.

Set up Fleet Management System your way.

Start free, then use Proto to change fields, steps and approvals before your team goes live.

How to get started