Dispatch follows observed movement while keeping the original delivery commitment available. A completed delivery and an exception require different evidence. When the plan breaks, the supervisor decides what can be corrected or canceled without losing the record of work already performed.
The Dispatcher records the load as in transit when movement is observed. Retain actual stop arrivals and departures with their proof references. Keep the original promised delivery time available while discussing progress with the transport partner.
When the recipient receives the load, record actual delivery and the completion action. The load moves from in transit to Delivered, with the original promise retained. Complete the relevant assignment and inspect the delivery receipt.
If the remaining movement cannot proceed as planned, the Dispatcher presents the excepted load and its retained actual evidence. The Transport Supervisor authorizes the appropriate correction or cancellation of unexecuted scope. Record the current revision and the reason for the decision.
Keep the compensating action receipt with the original operating evidence. After authorization, mark the excepted load canceled for its unexecuted scope. Confirm externally controlled effects with their responsible source; a local correction does not automatically reverse them.
And how to keep it from happening.
Start free, then use Proto to change fields, steps and approvals before your team goes live.