Payment reconciliation

Step by step

1. Identify the booking Finance Clerk

   Finance Clerk finds the member and reservation from the booking number. The service price provides context for the expected charge.

   • Find source reservation and price
   • Updates Bookings, Members, Services

2. Record pending payment Finance Clerk

   Finance Clerk records the amount against the member and booking while receipt evidence is still being checked.

   • Preserve amount awaiting evidence
   • Updates Payments, Bookings

3. Confirm receipt Finance Clerk

   Finance Clerk changes the payment to confirmed after reviewing the collection evidence. This payment decision remains separate from booking confirmation.

   • Mark acknowledged collection
   • Updates Payments

4. Review exceptions Finance Clerk

   Studio Manager and Finance Clerk investigate a cancellation, unmatched amount or disputed receipt using the original booking link.

   • Explain mismatched outcomes
   • Updates Payments, Bookings

5. Record refund Finance Clerk

   Finance Clerk records the refunded outcome for a returned amount and keeps the payment linked to the original booking.

   • Retain returned-money outcome
   • Updates Payments

Finance Clerk

, Studio Manager and Booking Coordinator.