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- Food Franchise Management
- Process
- Exception reconciliation
Exception reconciliation
An operation receipt records the intended action and expected revision. The Service Manager first compares the current order, lines, ticket and external reference with that intent. A Kitchen Supervisor decides a compensating correction for accepted or executed scope. Completion is recorded only after expected effects match.
Step by step
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Find exception Service Manager
Service Manager opens a Pending, Failed or needs review operation receipt and reads its action, operation key, expected revision and parent order.
- Identify the attempted action and its current result state
- Updates Operation receipts, Meal orders
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Compare linked effects Service Manager
Service Manager checks the order, lines, ticket, payment evidence and external reference against the intended scope. Reconciliation starts with reading what actually happened.
- Compare local effects, quantities, identity and external reference
- Updates Meal lines, Kitchen tickets, Payment evidence
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Review correction Kitchen Supervisor
If accepted or executed scope needs a compensating action, Kitchen Supervisor reviews the current revision and records a reasoned decision. The correction waits for that approval.
- Keep reviewer decision and supporting attachment on the order
- Updates Review decisions, Record attachments
ApprovalA person approves before the work moves on. -
Reconcile effects Service Manager
Service Manager attaches the actual evidence and marks the receipt Completed only when the expected effect matches. An uncertain external outcome stays in review.
- Complete only the matching receipt; preserve prior attempts
- Updates Operation receipts, Fulfillment events
Who does what
Roles and permissions- Service Manager
- Investigates and reconciles receipts.
- Kitchen Supervisor
- Approves a compensating correction.
- Finance Reviewer
- Checks payment evidence when involved.
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