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- Food Franchise Management
- Process
- Payment and handoff
Payment and handoff
A provider event has its own identity, type, amount, reference and time. A fulfillment event has its own product, quantity, type, time and external identity. The Finance Reviewer checks the provider receipt; the Service Manager checks the handoff evidence. They do not infer one event from the other.
Step by step
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Capture provider evidence Finance Reviewer
Finance Reviewer records the provider event identity, type, amount, reference and time against the meal order.
- Attach the distinct Authorization, Capture, Refund or Void receipt
- Updates Payment evidence, Meal orders
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Record fulfillment event Service Manager
Service Manager records the product, quantity, event type, time and external identity against the same order. Delivery and served meal portions remain separate observations.
- Preserve the Allocated, Picked, Shipped, Delivered or Returned observation
- Updates Fulfillment events, Products
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Verify payment evidence Finance Reviewer
Finance Reviewer compares the provider reference and amount with the order and marks the evidence verified only after that check.
- Record the checked verification state on the provider evidence
- Updates Payment evidence, Meal orders
-
Resolve difference Service Manager
Service Manager compares a conflicting fulfillment event or uncertain payment outcome with the operation receipt and linked evidence before correcting remaining work.
- Keep uncertain outcomes in review until source and effect agree
- Updates Operation receipts, Payment evidence, Fulfillment events
Who does what
Roles and permissions- Finance Reviewer
- Checks provider evidence.
- Service Manager
- Records fulfillment observations and resolves conflicting effects.
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