Service Coordinator
Owns meal order entry, location assignment and service timing.
Can
- Manage meal orders, meal lines
- View Products, service locations, kitchen tickets
Starts on: Open Meal Orders
- Food Franchise Management
- Roles and permissions
Who can do what in Food Franchise Management
Give each operating decision a named owner.
Who can do what
| Role | Meal orders | Kitchen tickets | Recipes and ingredients | Preparation and service | Locations and people | Payments and fulfillment | Review and exceptions |
|---|---|---|---|---|---|---|---|
| Service Coordinator | Edit | View | View | Edit | View | — | Edit |
| Kitchen Lead | Edit | — | Edit | Edit | — | — | Edit |
| Kitchen Supervisor | View | Approve | — | View | — | — | Edit |
| Service Manager | View | View | — | Edit | — | Edit | Edit |
| Finance Reviewer | View | View | — | View | — | Edit | View |
| Admin | Edit | — | Edit | Edit | Edit | — | — |
Each role in detail
Kitchen Lead
Records preparation and ingredient consumption for accepted work.
Can
- Manage meal lines, ingredient movements
- View meal orders, menu recipes, recipe ingredients, Ingredients
Starts on: Open Meal Orders
Kitchen Supervisor
Independently reviews submitted kitchen tickets and correction requests.
Can
- Manage kitchen tickets, review decisions
- View meal orders, meal lines, operation receipts, record attachments
Reviews and approves
- Approve kitchen tickets
Starts on: Pending Kitchen Release
Service Manager
Owns the service handoff and operational exception queue.
Can
- Manage fulfillment events, operation receipts
- View meal orders, meal lines, kitchen tickets, review decisions
Starts on: Pending Kitchen Release
Finance Reviewer
Checks provider evidence and refund outcomes against the order.
Can
- Manage payment evidence
- View meal orders, operation receipts, record attachments
Starts on: Operation Exceptions
Admin
Maintains organization, location, staff and product setup.
Can
- Manage Organizations, service locations, team members, Products, Ingredients, menu recipes, recipe ingredients
- View Users, meal orders
Set up Food Franchise Management your way.
Start free, then use Proto to change fields, steps and approvals before your team goes live.