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- Food Truck Management
- Frequently asked questions
Questions, answered
Answers for teams planning a food truck service cycle.
Food Truck Management
10 questions
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How do I get started?
Click Get started, then use Proto to configure Food Truck Management for your business. Begin with one stop, an active menu and a representative order from draft through service.
Can I keep several destinations?
Yes. Truck stops records each destination’s code, address, contact, eligibility note and organization. Choose the applicable stop on each service order.
How is an order accepted?
Service Lead checks active products, portions, allergens, net amount and serving capacity. Acceptance retains the order revision, actual time and operation receipt.
How does the kitchen see its work?
Accepted service order lines carry the requested portions and menu detail. Kitchen Lead records actual preparation against the approved recipe revision.
How can we distinguish preparation from service?
Preparation time and ingredient movements record kitchen work. Served portions record the actual handover, so a partial service and remaining work remain visible.
Where do submitted line tickets appear?
Pending Line Release lists submitted tickets. Kitchen Lead can inspect the ticket’s revision and details alongside its parent order.
How are cancellations handled?
The team reviews unprepared and unserved scope against the current revision. Independent Reviewer decides a compensating correction, while prior accepted and served history remains.
How do we confirm a refund?
Finance Lead compares the proposed refund with provider-issued payment evidence, including event identity, amount and verification state.
What happens when an operation fails?
Shift Operations opens the underlying exception. Independent Reviewer checks the receipt, order revision and actual effects before marking an outcome complete.
Can we retain supporting files?
Record attachments keeps files and evidence linked to the order, with an uploader, evidence type and visibility choice.
Set up Food Truck Management your way.
Start free, then use Proto to change fields, steps and approvals before your team goes live.