Correct or cancel

Step by step

1. Review correction Service Lead

   Service Lead identifies ordered and served portions, preparation time and ingredient movements against the current order revision. Independent Reviewer reads prior decisions and receipts, then approves, rejects or returns the proposed compensating action for the exact remaining scope.

   • Binds a decision and reason to the current source revision.
   • Updates Service orders, Service order lines, Review decisions, Operation receipts
   ApprovalA person approves before the work moves on.

2. Resolve remaining scope Service Lead

   Service Lead cancels only eligible unprepared or unserved portions. Kitchen Lead records any waste separately. The accepted and served history remains on the original order and lines.

   • Retains served work and records eligible cancellation or waste.
   • Updates Service orders, Service order lines, Ingredient movements

3. Reconcile payment Finance Lead

   Finance Lead compares an approved refund request with provider authorization, capture, refund or void evidence. An uncertain provider outcome stays open for evidence review.

   • Checks actual provider outcome before concluding a refund.
   • Updates Payment evidence, Operation receipts, Service orders

Service Lead

Prepares the change, Kitchen Lead explains prepared and wasted scope, Independent Reviewer independently decides the correction, and Finance Lead checks payment evidence.