Reconcile an exception

Step by step

1. Reconcile receipt Independent Reviewer

   Independent Reviewer opens a pending or failed operation receipt and reads its order, action, expected revision and effect references. Finance Lead checks provider evidence when the action concerns payment.

   • Establishes the expected operation and observed effects.
   • Updates Operation receipts, Service orders, Service order lines, Payment evidence

2. Verify completion Independent Reviewer

   Independent Reviewer compares scope, identity, quantities and revision with persisted local effects and any external reference. A receipt moves to Completed only when the expected effects match. A mismatch remains Failed or needs review with a reason.

   • Records a matched outcome or leaves an exception for review.
   • Updates Operation receipts, Review decisions, Payment evidence

3. Retain evidence Independent Reviewer

   The team attaches the supporting record to the order and keeps the decision and provider event identities available for the next shift.

   • Keeps the source and review trail linked to the order.
   • Updates Record attachments, Service orders, Operation receipts

Independent Reviewer

Leads the read-first check and verifies local effects.

Finance Lead

Checks provider-issued evidence.

Service Lead

And Kitchen Lead supply the operational facts behind the order.