Alert investigation

Step by step

1. Open alert Fraud Investigator

   The Fraud Investigator finds an unreviewed alert with its score, detection time, rule and application. The link to the application identifies the case being investigated.

   • Identifies the suspicious case and rule
   • Updates Fraud alerts, Detection rules, Applications

2. Investigate alert Fraud Investigator

   The investigator moves the alert into investigation, reads the rule expression and checks applicant identity and assessment evidence on the linked application.

   • Records active investigation and checks source context
   • Updates Fraud alerts, Applicants, Assessment evidence

3. Resolve alert Fraud Investigator

   The investigator marks the alert confirmed or dismissed after the source review. The result remains tied to the same rule and application for later examination.

   • Records confirmed or dismissed disposition
   • Updates Fraud alerts, Detection rules

4. Hand off case Fraud Investigator

   The investigator sends the application back to the Case Analyst and Credit Reviewer with the alert disposition and relevant evidence, so the credit decision has a clear basis.

   • Makes the alert result available for the application decision
   • Updates Applications, Fraud alerts, Credit decisions

Fraud Investigator

Owns the disposition; Case Analyst supplies evidence; Credit Reviewer decides the application; Rule Steward explains the linked rule.