Applicant and application review

Step by step

1. Verify applicant Case Analyst

   The Case Analyst checks the applicant's consent time and identity verification reference, then records the verification outcome. A pending identity result stays in the queue until the source can be checked.

   • Records pending, verified or declined identity state
   • Updates Applicants

2. Submit application Case Analyst

   The Case Analyst links the applicant and assigned person to an application with its number, requested amount, purpose and date. The submission establishes which case the team will review.

   • Links an applicant and assignee to a submitted case
   • Updates Applications, Applicants, People

3. Review application Case Analyst

   The assigned Case Analyst opens the case, checks the applicant and moves the application into review. Another person should be able to see who owns the next step.

   • Moves the case into review and identifies evidence to check
   • Updates Applications, Assessment evidence

4. Collect assessment evidence Case Analyst

   The analyst links each provider reference, received time and document to the same application. Evidence that conflicts with the applicant record requires investigation before a decision.

   • Keeps provider references and documents with the case
   • Updates Assessment evidence, Applications

Case Analyst

Prepares the application; Fraud Investigator reviews linked alerts; Credit Reviewer receives the prepared case; Admin manages access.