Credit decision

Step by step

1. Receive reviewed case Credit Reviewer

   The Credit Reviewer opens the application, applicant, assessment evidence and any linked alert. The assigned analyst's preparation gives the reviewer a case to decide.

   • Shows the case and investigation context
   • Updates Applications, Applicants, Fraud alerts

2. Check evidence Credit Reviewer

   The reviewer compares provider references, received dates and documents with the requested amount and purpose. An unresolved conflict sends the case back for review.

   • Confirms the material considered for decision
   • Updates Assessment evidence, Applications

3. Decide application Credit Reviewer

   The Credit Reviewer approves, declines or refers the case and records their identity, reasons, decision time and approved amount where applicable.

   • Records reviewer, outcome, reasons and time
   • Updates Credit decisions, People
   ApprovalA person approves before the work moves on.

4. Set application outcome Credit Reviewer

   The application moves to approved or declined when the decision supports that outcome. A referral remains with the team for further review rather than becoming an approval.

   • Keeps case status aligned with attributed decision
   • Updates Applications, Credit decisions

Credit Reviewer

Approves or declines; Case Analyst prepares evidence; Fraud Investigator resolves alerts; Repayment Specialist receives approved financial cases.