Questions, answered

Click Get started, then use Proto to configure Freight Brokerage Platform for your business. Begin with a known transport partner and a warehouse-to-cross-dock load that exercises carrier review, dispatch and delivery evidence.

Record its owner, organization, transport partner and promised delivery time. Add the equipment class and freight amount, then prepare ordered stops with addresses and appointment windows.

The Transport Supervisor independently reviews the eligible submitted offer through guarded actions. The Dispatcher prepares the carrier name, offered rate, validity and authority reference for that decision.

The Dispatcher compares assignment start and end intervals with other commitments, checks driver eligibility and reads vehicle readiness and relevant defect evidence. Repeat those checks before dispatch.

Keep the carrier authority reference and submitted offer revision identifiable with the parent load revision. Inspect the independent decision and persisted operation receipt before completing the award step.

Compare actual delivery with the original promised delivery time for loads with complete timing evidence. Keep the original promise unchanged when explaining a late arrival.

Attach supporting files to the load and retain proof references against the relevant stops. Choose Internal or Shared visibility deliberately and test the intended reader’s access.

Inspect the operation receipt with the load and its linked effects. The Transport Supervisor reconciles the evidence with the authoritative source and retains a specific discrepancy while the outcome remains unresolved.

Use the guarded corrective-scope review procedure and preserve the original evidence. Agree the required authorization with the responsible external operator before changing work controlled outside the platform.