Decide the submitted offer independently and inspect the persisted award result.
The Dispatcher records the carrier, offered USD rate, validity and authority reference against the selected load and organization. Check the carrier identity with the evidence used by the brokerage before the offer is submitted.
The Dispatcher moves the intended offer revision from Draft to Submitted under the configured procedure. Keep the parent load revision and the offer revision identifiable for review. A changed rate or validity date needs to follow the agreed revision process.
The Transport Supervisor independently examines the eligible offer and its evidence. Record approval against the intended parent load revision through the guarded action, with award evidence identifying the reviewed offer and its submitted revision. Reject or Return requires a useful reason; follow the agreed procedure before the Dispatcher requests another review.
After approval, inspect the persisted operation receipt before marking the offer Completed. The Dispatcher checks the result before communicating the award outcome. An uncertain response needs investigation against the existing offer and decision evidence.
And how to keep it from happening.
Start free, then use Proto to change fields, steps and approvals before your team goes live.