Record pickup and delivery events while preserving the original promise.
The Dispatcher reads driver eligibility, vehicle readiness and the committed interval before releasing a Planned load. Check for a conflicting driver or vehicle commitment and review relevant defect evidence. Resolve the issue before the guarded dispatch action is used.
At physical pickup, the Dispatcher records the actual pickup time, inspects the dispatch receipt and moves the load to Dispatched through the configured action. Keep the promised delivery time unchanged so later timing comparisons use the original commitment.
The Dispatcher follows the agreed transition into transit and records stop arrival and departure observations. Retain proof references against the intended stops. If the movement needs an operational decision, use the team's exception procedure and bring the relevant evidence to the supervisor.
The Dispatcher records actual delivery with its supporting evidence and uses the completion action to move the in-transit load to Delivered. Inspect the complete-delivery receipt and compare the actual event with the retained delivery promise.
And how to keep it from happening.
Start free, then use Proto to change fields, steps and approvals before your team goes live.