Exceptions and reconciliation

Step by step

1. Identify the exception Dispatcher

   The Dispatcher identifies the load, revision and evidence behind the operational problem. Inspect the relevant assignment or movement observations and any associated operation receipt. Give the supervisor a concrete explanation of the work already performed.

   • Identify the affected scope and existing evidence
   • Updates Loads, Load assignments, Load stops, Operation receipts

2. Correct or cancel scope Transport Supervisor

   The Transport Supervisor independently authorizes eligible corrective work through the guarded procedure. Unexecuted scope can follow the agreed cancellation path. Executed scope needs a supported compensating action that retains the original evidence and respects the external operator's control.

   • Authorize eligible cancellation or compensation
   • Updates Loads, Review decisions, Operation receipts
   ApprovalA person approves before the work moves on.

3. Inspect the recorded effects Transport Supervisor

   The Transport Supervisor compares the receipt's expected revision and effect references with the linked local records. Check authoritative confirmation where an external system controls the outcome. Do not infer success from a reference that has not been verified.

   • Compare receipt claims with actual support
   • Updates Loads, Operation receipts, Review decisions

4. Reconcile operations Transport Supervisor

   The Transport Supervisor keeps unresolved results in Needs review with a concrete discrepancy under the configured reconciliation procedure. Confirm the expected effects before clearing the issue. The evidence check does not re-execute external work.

   • Retain a concrete discrepancy until confirmation
   • Updates Operation receipts

Dispatcher

, Transport Supervisor, Auditor, Admin.