Resolve a purchase discrepancy with clear evidence references and a new supervisor decision.
Dispatcher opens the Rejected purchase or the Returned or Escalated decision. Identify the exact question in the supervisor's rationale before changing the record.
Dispatcher checks the receipt, purchase details and related load. Transport Supervisor examines the wider vehicle and assignment context when the concern needs information outside the Dispatcher's records.
Dispatcher makes the agreed correction and keeps the revision and evidence references consistent. Where the procedure permits reopening a rejected purchase, move it to Draft before preparing it for submission again.
Transport Supervisor examines the updated purchase and records a fresh decision against the intended source record and revision. The rationale should explain how the earlier concern was resolved or why it remains open.
Dispatcher records the resulting purchase state. Auditor checks that the decision, purchase and receipt can be followed together without confusing the earlier entry with the revised information.
And how to keep it from happening.
Start free, then use Proto to change fields, steps and approvals before your team goes live.