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- Gas Distribution Management
- Frequently asked questions
Questions, answered
Answers for teams setting up gas service case work.
Gas Distribution Management
9 questions
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How do I get started?
Click Get started, then use Proto to configure Gas Distribution Management for your business. Begin with one organization, its active areas and team members, then take a current service case through triage, evidence review and restoration.
What does the case record contain?
It holds the subject, reported time, affected units, status, revision, organization, owner and service area. An external incident identity and restoration time can be retained.
How are readings reviewed?
A reading is submitted against a service case and organization. An independent reviewer compares it with verified evidence, prior readings and the current revision before deciding.
Who confirms restoration?
A utility coordinator records actual restoration after authorized source confirmation. The operations manager follows unresolved effects through the receipt review.
How are review decisions kept?
Each decision records the reviewer, source revision, choice, reason, time and operation key against the parent case.
Can we attach case evidence?
Yes. Attachments retain a title, evidence type, uploader, upload time, visibility and parent case.
How do repeated operations behave?
A stable operation key identifies the earlier receipt. The team checks its result before requesting another effect.
What happens when an external response is unclear?
The receipt remains unresolved until the case, evidence, attachments and provider reference are compared.
Can separate organizations share the same case scope?
Cases, areas and memberships carry organization references. Agree those boundaries during setup and test them with real access roles.
Set up Gas Distribution Management your way.
Start free, then use Proto to change fields, steps and approvals before your team goes live.