Evidence review

Step by step

1. Capture evidence Evidence Clerk

   Evidence Clerk records source, time, unit and case. Keep the original event time and unit with the source reference.

   • Evidence Clerk records source, time, unit and case.
   • Updates Service evidence, Record attachments

2. Check current revision Independent Reviewer

   Independent Reviewer compares the evidence with the current case. A changed case revision requires a fresh comparison.

   • Independent Reviewer compares the evidence with the current case.
   • Updates Service cases, Service evidence

3. Review evidence Independent Reviewer

   Independent Reviewer approves, rejects or returns with a reason. The reviewer records a reason and must be independent of the submitter.

   • Independent Reviewer approves, rejects or returns with a reason.
   • Updates Review decisions
   ApprovalA person approves before the work moves on.

4. Resolve return Evidence Clerk

   Evidence Clerk supplies corrected evidence for another decision. The corrected line returns to a reviewer for a new decision.

   • Evidence Clerk supplies corrected evidence for another decision.
   • Updates Service evidence, Review decisions

Evidence Clerk

, Independent Reviewer, Utility Coordinator.