Utility Coordinator
Owns scoped service case triage, assignment and restoration confirmation.
Can
- Manage service cases, service evidence
- View Organizations, service areas, operation receipts, meter readings
Starts on: Open Service Cases
- Gas Distribution Management
- Roles and permissions
Who can do what in Gas Distribution Management
Define who owns case work and independent decisions.
Who can do what
| Role | Service cases | Organizations and service areas | Operational evidence | Review decisions | Meter readings | Operation receipts | Case attachments |
|---|---|---|---|---|---|---|---|
| Utility Coordinator | Edit | View | Edit | — | View | View | — |
| Independent Reviewer | View | — | View | Edit | Approve | View | View |
| Meter Reading Operator | View | — | View | — | Edit | — | — |
| Evidence Clerk | View | — | Edit | — | — | — | Edit |
| Operations Manager | View | — | View | View | View | Edit | — |
| Admin | Edit | Edit | — | Edit | — | View | Edit |
Each role in detail
Independent Reviewer
Checks submitted evidence and meter readings against the current case revision.
Can
- Manage review decisions
- View service cases, service evidence, meter readings, record attachments, operation receipts
Reviews and approves
- Approve meter readings
Starts on: Submitted Meter Readings
Meter Reading Operator
Prepares and submits readings for the relevant service case.
Can
- Manage meter readings
- View service cases, service evidence
Starts on: Submitted Meter Readings
Evidence Clerk
Files source evidence and scoped attachments for cases.
Can
- Manage service evidence, record attachments
- View service cases
Starts on: Service Evidence Register
Operations Manager
Oversees case exceptions, restoration and reconciliation.
Can
- Manage operation receipts
- View service cases, service evidence, review decisions, meter readings
Starts on: Open Service Cases
Admin
Maintains organization, territory and team access.
Can
- Manage Organizations, service areas, team members, Users
- View service cases, operation receipts
Set up Gas Distribution Management your way.
Start free, then use Proto to change fields, steps and approvals before your team goes live.