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- Ghost Kitchen Aggregator
- Process
- Exception to resolution
Exception to resolution
Fulfillment Coordinator and Reconciliation Analyst compare the event, reconciliation and assigned action. They keep the original order reference on each record until the difference is explained. Start with a specific order and keep its organization, owner and partner definition in view. Ask the person at each stage to point to the record that supports the next decision.
Step by step
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Identify exception Fulfillment Coordinator
Read the event outcome or run failure. Fulfillment Coordinator checks the linked record before the next handoff.
- Read the event outcome or run failure
- Updates Order fulfillment events, Operation runs
-
Compare amounts Reconciliation Analyst
Read expected and confirmed amounts. Reconciliation Analyst checks the linked record before the next handoff.
- Read expected and confirmed amounts
- Updates External reconciliations, Kitchen orders
-
Assign action Reconciliation Analyst
Give a named person a due date. Reconciliation Analyst checks the linked record before the next handoff.
- Give a named person a due date
- Updates Follow up actions, People
-
Record resolution Reconciliation Analyst
Keep the action resolution and evidence reference. Reconciliation Analyst checks the linked record before the next handoff.
- Keep the action resolution and evidence reference
- Updates Follow up actions, External reconciliations
Who does what
Roles and permissions- Fulfillment Coordinator
- And Reconciliation Analyst read the event and external amount records; the assigned person records the follow-up resolution.
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