Admin
Maintains operating organizations, people and access policy.
Can
- Manage Organizations, People, kitchen partners, Users
- View kitchen orders, operation runs, operation steps
- Ghost Kitchen Aggregator
- Roles and permissions
Who can do what in Ghost Kitchen Aggregator
Give each order handoff a named owner and an independent decision maker.
Who can do what
| Role | Order intake | Kitchen partners | Review and evidence | Fulfillment and delivery | Exceptions and reconciliation | Metrics and provenance |
|---|---|---|---|---|---|---|
| Admin | Edit | Edit | — | View | View | View |
| Order Operator | Edit | View | View | Edit | Edit | — |
| Kitchen Coordinator | View | Edit | — | View | View | View |
| Independent Reviewer | View | — | Approve | View | View | — |
| Fulfillment Coordinator | View | — | Edit | Edit | Edit | View |
| Reconciliation Analyst | View | — | Edit | View | Edit | View |
| Metrics Analyst | View | Edit | — | View | View | Edit |
Each role in detail
Order Operator
Owns the intake and status of kitchen orders in the assigned organization.
Can
- Manage kitchen orders, order fulfillment events
- View kitchen partners, evidence documents, state history
Starts on: Order Fulfillment Queue
Kitchen Coordinator
Checks partner coverage, policies and feed mappings before routing.
Can
- Manage kitchen partners, source mappings
- View kitchen orders, source snapshots, operation runs
Starts on: Source Coverage Schedule
Independent Reviewer
Decides whether evidence supports the selected order revision.
Can
- Manage review decisions, evidence documents
- View kitchen orders, state history, operation steps
Reviews and approves
- Approve review decisions
Starts on: Pending Review Decisions
Fulfillment Coordinator
Tracks driver references, fulfillment observations and action ownership.
Can
- Manage order fulfillment events, follow up actions
- View kitchen orders, operation runs, operation steps
Starts on: Order Fulfillment Queue
Reconciliation Analyst
Investigates discrepancies between expected and confirmed external outcomes.
Can
- Manage external reconciliations, follow up actions
- View kitchen orders, evidence documents, operation runs
Starts on: Pending External Reconciliations
Metrics Analyst
Reviews metric definitions and the evidence behind reported results.
Can
- Manage metric definitions, metric observations, metric results, source snapshots
- View kitchen orders, operation runs
Starts on: Source Coverage Schedule
Set up Ghost Kitchen Aggregator your way.
Start free, then use Proto to change fields, steps and approvals before your team goes live.