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Guest Feedback & Reviews · Available now

Keep every stay and its related work in view.

A property team can use Guest Feedback & Reviews to keep the operational record of a stay together. A request links a booking party to a bookable unit, arrival and departure dates, party size and nightly rate.

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  • No per-user fees
  • Manual work is free
  • Configure it in Proto
OverviewRequested stays
Guest Feedback & Reviews · Tickets

Requested stays

Tickets in one list

New ticket
Tickets in view
6
Total guest count
64
Requested
6
Reservation numberOpened atResolution due atGuest countCounterpartyOrganization
TCK-3052621 Oct27 Oct7Idris CalderRoom 204, king
TCK-6735431 Oct05 Nov5Mara VelasquezGarden Room, private dining
TCK-3382827 Oct31 Oct12Sofia ChenRoom 204, king
TCK-5981513 Oct20 Oct13Nadia OkaforRoom 204, king
TCK-4195402 Nov09 Nov18Nadia OkaforRoom 221, queen
6 of 6 records
Idris CalderTickets · TCK-30526
Requested
Opened at21 Oct
Resolution due at27 Oct
Guest count7
OrganizationRoom 204, king
Confirm stayTCK-30526 · Idris Calder

Front Desk Agent checks capacity and overlapping intervals.

Waiting for Front Desk Agent
ApproveReturn
Example screen with sample data
Tables, ready to use
12
Saved views
16
Roles with set permissions
5
Reports and dashboards
8
Features

Stay and unit work in one place

Every feature works on the same records. Pick one to see the screen your team works in.

Reservations

Follow each stay from request and unit selection through arrival and departure.

  • Request
  • Confirmation
  • Stay
  • Tickets
  • Customers
  • Organizations
  • Rate plans
Explore reservations
OverviewChecked out stays
Guest Feedback & Reviews · Reservations

Checked out stays

Tickets

New
Reservation numberCounterpartyOrganizationResolution due atRate per nightStatus
TCK-39160Elian BrooksSuite 407, terrace22 Oct510Checked out
TCK-94413Nadia OkaforTreatment room 311 Oct210Checked out
TCK-85236Priya SatoSuite 312, harbor view12 Oct400Checked out
TCK-83934Elian BrooksRoom 118, twin02 Nov120Checked out
TCK-57130Priya SatoCourtyard table 1217 Oct160Checked out
6 of 6 records
Elian BrooksTickets · TCK-39160
Checked out
OrganizationSuite 407, terrace
Resolution due at22 Oct
Rate per night510
Example screen with sample data
Process

From request to checkout

Reservation to checkout ships ready to use. 2 steps need a named approval before the work moves on: Confirm stay (Front Desk Agent) and Check out (Front Desk Agent).

Drag a card to another stage, or focus it and use the arrow keys. It updates to match the stage.

  1. Request stay

    Record the guest party, resource, interval and nightly rate.

    Idris CalderTCK-30526 · Property Manager
    Request stayBy Property Manager

  2. Confirm stay

    Check capacity and overlap before accepting the reservation.

    Idris CalderTCK-30526 · Front Desk Agent
    Confirm stayBy Front Desk Agent
    ApprovalFront Desk Agent checks capacity and overlapping intervals.

  3. Check in

    Move a confirmed guest into the unit and begin service work.

    Idris CalderTCK-30526 · Front Desk Agent
    Check inBy Front Desk Agent

  4. Deliver services

    Link outlet plans and assigned tasks to the stay.

    Idris CalderTCK-30526 · Front Desk Agent
    Deliver servicesBy Front Desk Agent

  5. Reconcile charges

    Compare posted amounts with confirmed payments.

    Idris CalderTCK-30526 · Finance Officer
    Reconcile chargesBy Finance Officer

  6. Check out

    Close the stay and send the unit for cleaning.

    Idris CalderTCK-30526 · Front Desk Agent
    Check outBy Front Desk Agent
    ApprovalFront Desk Agent checks reconciliation before departure.

Start with Confirm a stay

Inside a record

Connected property operations

Open any ticket to see its operation receipts, the roles that work on it, its process stages and its approvals on one page.

  1. 1
    Record details

    Opened at, Resolution due at, Guest count and Organization.

  2. 2
    Operation receipts

    Each line is linked to this ticket.

  3. 3
    Who works on it

    Finance Officer, Front Desk Agent and Property Manager, each with their own permissions.

  4. 4
    Process stages

    Every status change, in order.

  5. 5
    Approvals

    Confirm stay and Check out, with who decides.

Requested staysIdris Calder
Guest Feedback & Reviews · Tickets

Idris Calder

Room 204, king · Requested

Log activity
1
Record details
Opened at21 Oct
Resolution due at27 Oct
Guest count7
OrganizationRoom 204, king
2
Operation receipts

Idris Calder

Folio charge numberOccurred atAction
OR-1515926 OctConfirm reservation
OR-3175316 OctPost outlet charge
OR-5130630 OctAssign service request
Operation receipts
6
Total amount
2,740
3

Who works on it

  • Finance OfficerManage operation receipts, outlet charges, review decisions
  • Front Desk AgentManage stay feedback, ticket events
  • Property ManagerManage Customers, Organizations, rate plans, stay feedback…
5

Approvals

  • Confirm stayFront Desk Agent
    Approved
  • Check outFront Desk Agent
    Waiting
Example screen with sample data
Approvals

Decisions before a stay or unit moves on

OverviewApprovals
Guest Feedback & Reviews · Overview

Approvals

Signed in as Front Desk Agent

Waiting for you

4 To review1 Overdue2 Decided todayOnly mine
0 selectedApproveReturn
  • RD-25071STAY-2026-0412
    Sato conference stay, room 118Requested by Finance Officer
    Pending3dActions
  • RD-35105REV-2026-0087
    Velasquez family, room 204Requested by Finance Officer
    Pending1dActions
  • RD-47137PAY-2026-1194
    Mensah weekend stay, suite 312Requested by Finance Officer
    Pending4dActions
  • RD-11938CHG-2026-0231
    Calder wedding stay, suite 410Requested by Finance Officer
    Pending5dActions

Who approves what

DecisionApprover
Confirm stayCheck capacity and overlap before accepting the reservation.Front Desk Agent
Check outClose the stay and send the unit for cleaning.Front Desk Agent
2 approval rules · set per role in Proto
Example screen with sample data
Who can approve what
Roles

A workspace for each role

Everyone opens Guest Feedback & Reviews to the work that is theirs. Pick a role to see what it starts with.

Finance Officer

Prepares authorized financial drafts and reconciles confirmed receipts.

This is the first screen this role sees.

OverviewDraft folio charges

Draft folio charges

Operation receipts · Finance Officer

Folio charge numberOccurred atActionAmountParentStatus
OR-1515926 OctConfirm reservation140Iqbal spa weekend, room 306Draft
OR-3175316 OctPost outlet charge110Okafor group booking, rooms 221-224Draft
OR-5130630 OctAssign service request930Okafor group booking, rooms 221-224Draft
OR-8916419 OctRecord guest payment560Velasquez family, room 204Draft
OR-9216504 NovClose stay950Chen business stay, room 215Draft
6 of 6 records
Example screen with sample data

Roles and permissions

Reports

Questions for the daily team

Answer daily questions about stays, units, service work and money.

Overview
Guest Feedback & Reviews · Overview

Guest Feedback & Reviews dashboard

This quarter

Operation receipts in view
6
Total amount
2,740
Draft
6

Tickets by status

How far records got this quarter

StageReachedStep
Requested39
Confirmed1436%
Checked in429%
Checked out125%

Guest count by status

Sample totals per stage

2.0k0
0Requested
-4000Confirmed
-6000Checked in
2.0kChecked out
-3000Cancelled
Example screen with sample data
  1. 01Reservations by status

    Count stays by current status and arrival period.

  2. 02Unit occupancy state

    Count units in each availability state and by type.

  3. 03Arrival and departure schedule

    List reservations by arrival and departure dates with their units.

  4. 04Service workload

    Group tasks by event type, assignee and status.

  5. 05Outlet booking calendar

    Show restaurant and spa bookings by start date and outlet.

  6. 06Folio charge register

    Sum folio amounts by status and occurrence date.

  7. 07Outlet charge register

    Sum outlet amounts by outlet, reservation and status.

  8. 08Payment register

    Sum payments by status and decision date.

All reports and dashboards

Who it's for

For guest properties and venues

See how Guest Feedback & Reviews fits your kind of team.

Hotels and inns

Coordinate room stays, desk service, housekeeping, charges and guest payments.

Resorts and spas

Keep stays, spa bookings, service work and outlet charges connected.

Guest venues

Coordinate bookable venues, staff tasks and charges for guest reservations.

Controls

Keep each change tied to its stay

Each stage of reservation to checkout names the role that acts and the status it records, so a change is never anonymous.

OverviewReservation to checkout
Guest Feedback & Reviews · Process

Reservation to checkout

Each stage, the role that acts and the status it records

Process stages
11
Approval steps
2
Roles involved
3
Tables touched
1
Confirm stayApproval
Front Desk Agent
StatusRequested → Confirmed
Check in
Front Desk Agent
StatusConfirmed → checked in
Check outApproval
Front Desk Agent
StatusChecked in → checked out
Reservation to checkout
  1. Start
    Request stayProperty Manager
    Property Manager
  2. Step
    Check unit and rateProperty Manager
    Property Manager
  3. Approval
    Confirm stayRequested → Confirmed
    Front Desk Agent
  4. Step
    Prepare arrivalFront Desk Agent
    Front Desk Agent
  5. Step
    Check inConfirmed → checked in
    Front Desk Agent
Example screen with sample data

See each stage in detail

AI agent

Ask Proto about the next handoff

Give your team guided help with stay, service and finance work.

It can

  • Property Manager: List requested stays and flag unit capacity or interval decisions to review.
  • Front Desk Agent: Gather the linked party, unit, service tasks and outlet bookings for an arriving guest.
  • Finance Officer: Compare posted charges with confirmed payments for a selected stay.
  • Operations Reviewer: Find linked records that need a closer evidence check before a decision.

Stays with a person

  • A person must decide whether to confirm a stay, accept a financial exception or release a unit after cleaning.
  • The assistant can present the relevant records and describe a conflict, but it must use the permitted actor and current record state for any change.

Set up an agent

Integrations

Connects to the tools you use

Set up connections through ERP.AI and Proto workflows, with every change logged.

  • Guest Feedback & Reviews
  • Payment source
  • Booking channels
  • Outlet systems
  • Accounting
  • Rate source
Data model

Your data, in tables you can change

Every record lives in a table you can see, extend and export. Add fields or whole tables in Proto.

Browse all 12 tables
12tables
  • Reservations4
  • Resources and rates4
  • Service work5
  • Outlet bookings4
  • Charges4
  • Payments4
Implementation

Roll out one team at a time

Start with one team and one process, then add the rest once the basics are running.

  1. Choose the operating scope

    Start with a property, its bookable units and the people who own desk, service and finance decisions.

  2. Set the master records

    Load parties, team members, units, dated rate plans and effective exchange rates as needed.

  3. Rehearse a stay

    Request and confirm a reservation, check in, assign work, add an outlet booking, record charges and reconcile a payment at checkout.

  4. Test exceptions

    Try an overlapping stay, an oversized party, a late outlet charge, a pending payment and a unit that fails its cleaning check.

  5. Expand carefully

    Add more units and outlets after the team can explain every state and financial handoff in the pilot.

Read the implementation plan

Pricing

$0per user

The base account and everyday work in the ERP.AI app are free, for every user.

  • No per-user or per-seat fees
  • Viewing, editing, approving and exporting records in the app is free
  • Pay only for machine work: API calls, imports, workflows and AI agents
  • Prepaid credits from $5. Purchased credits never expire

Pricing details

Machine work rate card Included per $1 of credit

Machine work rate card
UsagePer $1
Record reads (list, filter, get)20,000
Search or aggregate queries4,000
Record writes4,000
Imported or synced records200,000
Workflow runs2,000
AI agent runs2,000
Scheduled jobs or webhooks20,000
File uploads (MB)2,000
CSV or PDF exports100
FAQ

Questions, answered

Scope, rollout and pricing for Guest Feedback & Reviews.

All questions
How do I get started?

Click Get started, then use Proto to configure Guest Feedback & Reviews for your business. Start with a property, its units, current rate plans and one sample stay from request through checkout.

Who maintains the units?

The Property Manager maintains bookable resources, their capacity and current state. Agree who moves a unit into Maintenance and who accepts it back after cleaning.

How is a stay confirmed?

The Front Desk Agent checks the requested dates, unit capacity and overlapping reservations before confirming the stay.

Can a booking include restaurant or spa plans?

Yes. An outlet booking can hold the type, outlet name, start time and guest count and link to the stay.

How do staff follow service work?

A service task has an event type, due date, assigned team member, unit, reservation and status. Use the open task list to follow unfinished work.

When does a charge count at checkout?

Finance Officer reconciles charges that are Posted. Draft and Voided entries have different meanings and should remain visible in their own states.

Is a pending payment treated as received?

No. Finance Officer uses Confirmed payment records for reconciliation and keeps Pending or Refunded outcomes distinct.

What happens after checkout?

The unit moves to Cleaning. The Property Manager returns it to Available after the cleaning inspection passes.

Can other systems provide booking and payment facts?

Yes, once their identifiers, status mapping, responsible owner and correction path are agreed. Start with integrations.

Set up Guest Feedback & Reviews your way.

Start free, then use Proto to change fields, steps and approvals before your team goes live.

Start now Download Proto

How to get started

A personal agent for your business

Get started with Proto

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Selected appGuest Feedback & Reviews

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Free to use. Your own model provider may charge for usage.