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- Guest Feedback & Reviews
- Who it's for
- Hotels and inns
Hotels and inns
A hotel desk needs one place to see the guest party, room, stay dates and related work. The reservation record links those details with restaurant or spa bookings, service tasks, charges and payments. The Property Manager maintains bookable units and their dated nightly plans; the Front Desk Agent handles arrival and departure.
How Guest Feedback & Reviews is set up for you
Room planning
Check capacity and overlapping stays before confirming the requested room.
Housekeeping
Assign cleaning work to a team member and keep the room in Cleaning until inspection passes.
Guest spending
Keep outlet bookings distinct from posted outlet charges and confirmed payments.
A hotel desk needs one place to see the guest party, room, stay dates and related work. The reservation record links those details with restaurant or spa bookings, service tasks, charges and payments. The Property Manager maintains bookable units and their dated nightly plans; the Front Desk Agent handles arrival and departure.
Start with one property, a short list of room types and the rate plans that apply to the next booking period. Rehearse a three-night stay with a restaurant booking, a housekeeping task and a folio charge. Confirm who checks the room on departure and who reconciles the guest's payment. Add other outlet names after the team can follow this single stay end to end. A source for payment confirmation and any external booking channel should be connected through its own agreed process.
For a second rehearsal, use a confirmed arrival whose room is still Cleaning. The desk should resolve the resource state before check-in. Then add a restaurant charge after the meal and verify that finance can trace its date, outlet and reservation when closing the account. This gives each shift a shared case to discuss.
Features to start with
Roles on the team
- Finance Officer
- Prepares authorized financial drafts and reconciles confirmed receipts.
- Front Desk Agent
- Captures assigned stays and service work and evidence.
- Property Manager
- Owns stays and service setup, planning and assigned operational work.
- Operations Reviewer
- Reviews evidence and authorizes eligible domain outcomes.
Set up Guest Feedback & Reviews your way.
Start free, then use Proto to change fields, steps and approvals before your team goes live.