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- Guest Feedback & Reviews
- Who it's for
- Resorts and spas
Resorts and spas
A resort guest may have a room stay, spa booking and restaurant booking during the same visit. The property team can link those plans to the reservation and keep each booking's outlet, start time and guest count clear. Folio and outlet charges remain separate financial records for reconciliation at departure.
How Guest Feedback & Reviews is set up for you
Stay context
Keep the party, unit and stay interval together for front desk decisions.
Outlet plans
Record Restaurant and Spa bookings with their own time and guest count.
Financial close
Compare posted charges with confirmed payments for the same reservation.
A resort guest may have a room stay, spa booking and restaurant booking during the same visit. The property team can link those plans to the reservation and keep each booking's outlet, start time and guest count clear. Folio and outlet charges remain separate financial records for reconciliation at departure.
Choose a small set of rooms and outlets for the first operating cycle. Agree how the spa and restaurant report availability to desk staff, and how Finance Officer receives charge evidence. Rehearse a guest who books a spa treatment for one person while the room holds several guests. The booking count should reflect the treatment, while the stay retains its full party size. At checkout, review the outlet charge and payment separately. The Property Manager should also test a unit that needs maintenance after departure before it can be offered again.
A useful follow-up is a spa booking that changes time while the guest stays in the same room. The desk should confirm the revised arrangement with the outlet and keep the financial charge tied to the reservation. The manager can then inspect service work without mixing the outlet booking with the guest payment.
Features to start with
Roles on the team
- Finance Officer
- Prepares authorized financial drafts and reconciles confirmed receipts.
- Front Desk Agent
- Captures assigned stays and service work and evidence.
- Property Manager
- Owns stays and service setup, planning and assigned operational work.
- Operations Reviewer
- Reviews evidence and authorizes eligible domain outcomes.
Set up Guest Feedback & Reviews your way.
Start free, then use Proto to change fields, steps and approvals before your team goes live.