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- Guest Feedback & Reviews
- Who it's for
- Guest venues
Guest venues
A venue can use the same booking record for a guest party, a resource, an interval and a rate. The resource's type and capacity support the initial planning decision. Service tasks tie preparation or maintenance to the venue and reservation, while charges and payments give Finance Officer a record to reconcile.
How Guest Feedback & Reviews is set up for you
Capacity
Compare the requested guest count with the chosen resource before confirmation.
Preparation
Assign work with a due date and named team member for the reserved resource.
Departure
Keep a resource in Cleaning until the readiness check is complete.
A venue can use the same booking record for a guest party, a resource, an interval and a rate. The resource's type and capacity support the initial planning decision. Service tasks tie preparation or maintenance to the venue and reservation, while charges and payments give Finance Officer a record to reconcile.
Choose one type of venue and a short list of bookable resources. Set their capacities and dated rate plans. Rehearse two parties requesting the same resource during overlapping intervals: only one reservation should be confirmed. Add a service task for setup and another for cleaning after checkout. If restaurant or spa services are part of the visit, attach those bookings to the same reservation and check the charge separately. Decide who may post or void amounts before the first real customer cycle.
The pilot should include a booking that is cancelled before the event and a resource that enters Maintenance. Those cases help staff distinguish a cancelled reservation from completed use and a temporarily unavailable venue from an occupied one. Finance should check which charges remain posted when plans change.
Features to start with
Roles on the team
- Finance Officer
- Prepares authorized financial drafts and reconciles confirmed receipts.
- Front Desk Agent
- Captures assigned stays and service work and evidence.
- Property Manager
- Owns stays and service setup, planning and assigned operational work.
Set up Guest Feedback & Reviews your way.
Start free, then use Proto to change fields, steps and approvals before your team goes live.