Arrive and deliver services

Step by step

1. Prepare arrival Front Desk Agent

   Front Desk Agent checks the confirmed reservation, party and assigned unit.

   • Check the party and assigned unit
   • Updates Tickets, Customers, Organizations

2. Check in Front Desk Agent

   Front Desk Agent records arrival. The stay becomes checked in and the unit becomes Occupied.

   • Change stay and unit state; open authorized work
   • Updates Tickets, Organizations, Operation receipts, Ticket events

3. Deliver services Front Desk Agent

   Front Desk Agent records outlet bookings and assigns cleaning, maintenance or guest service tasks to team members.

   • Assign tasks and link outlet bookings
   • Updates Ticket events, Team members, Stay feedback, Tickets

4. Record charges Finance Officer

   Finance Officer records the appropriate folio or outlet amounts separately from the service task.

   • Keep financial amounts linked to the stay
   • Updates Operation receipts, Outlet charges, Tickets

Front Desk Agent

Handles arrival and service capture; Property Manager manages unit readiness; Finance Officer handles charges.