Confirm a stay

Step by step

1. Request stay Property Manager

   Property Manager records the party, unit, arrival, departure, guest count and nightly rate. The reservation is Requested.

   • Connect the party and unit to the requested interval
   • Updates Tickets, Customers, Organizations

2. Check unit and rate Property Manager

   Property Manager checks the unit capacity, requested interval and dated plan for its type.

   • Compare capacity, plan and stay dates
   • Updates Organizations, Rate plans, Tickets

3. Confirm stay Front Desk Agent

   Front Desk Agent reviews the request and authorizes the move to Confirmed after the interval is checked for overlap.

   • Authorize the Requested to Confirmed transition
   • Updates Tickets, Organizations, Team members
   ApprovalA person approves before the work moves on.

4. Prepare arrival Front Desk Agent

   Front Desk Agent uses the confirmed record to plan the guest's arrival.

   • Keep the confirmed stay ready for check-in
   • Updates Tickets, Customers, Organizations

Property Manager

Prepares the unit and rate; Front Desk Agent confirms and prepares arrival.