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- Guest Feedback & Reviews
- Process
- Manage outlet activity
Manage outlet activity
Link restaurant and spa bookings and outlet charges to the right stay.
Step by step
-
Deliver services Front Desk Agent
Front Desk Agent selects the stay and records the restaurant or spa booking with outlet, time and guest count.
- Attach a dated outlet booking to the stay
- Updates Stay feedback, Tickets
-
Record charges Finance Officer
Finance Officer records an outlet amount against the same reservation in Draft.
- Attach an outlet amount with Draft status
- Updates Outlet charges, Tickets
-
Reconcile charges Finance Officer
Finance Officer reviews the source evidence and posted amounts before checkout.
- Compare posted charges with confirmed payments
- Updates Outlet charges, Review decisions, Tickets
Who does what
Roles and permissions- Front Desk Agent
- Captures outlet bookings; Finance Officer prepares and reconciles outlet charges; Operations Reviewer inspects the evidence.
Set up Guest Feedback & Reviews your way.
Start free, then use Proto to change fields, steps and approvals before your team goes live.