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  1. Guest Feedback & Reviews
  2. Roles and permissions
Reference

Who can do what in Guest Feedback & Reviews

Set responsibilities for property operations, desk work, finance and review.

Who can do what

Permissions by role
RoleReservationsResources and ratesService workOutlet bookingsChargesPayments
Finance OfficerViewViewViewEditEditEdit
Front Desk AgentViewViewEditEdit——
Property ManagerEditEditEditEditViewView
Operations ReviewerViewViewViewViewViewView
AdminEditEditEditEditViewView

Each role in detail

Finance Officer

Prepares authorized financial drafts and reconciles confirmed receipts.

Can

  • Manage operation receipts, outlet charges, review decisions
  • View Customers, Organizations, rate plans, stay feedback, team members, ticket events, Tickets

Starts on: Draft folio charges

Front Desk Agent

Captures assigned stays and service work and evidence.

Can

  • Manage stay feedback, ticket events
  • View Customers, Organizations, rate plans, team members, Tickets

Starts on: Active stays

Property Manager

Owns stays and service setup, planning and assigned operational work.

Can

  • Manage Customers, Organizations, rate plans, stay feedback, ticket events, Tickets
  • View operation receipts, outlet charges, review decisions, team members

Starts on: Draft folio charges

Operations Reviewer

Reviews evidence and authorizes eligible domain outcomes.

Can

  • View Customers, operation receipts, Organizations, outlet charges, rate plans, review decisions, stay feedback, team members, ticket events, Tickets

Starts on: Pending payments

Admin

Owns user access and the operating configuration for the property.

Can

  • Manage Users, team members, Customers, Organizations, rate plans
  • View Tickets, ticket events, stay feedback, operation receipts, outlet charges, review decisions

Set up Guest Feedback & Reviews your way.

Start free, then use Proto to change fields, steps and approvals before your team goes live.

How to get started