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- Gym + CRM + Billing
- Who it's for
- Properties with bookable venues and guest services
Properties with bookable venues and guest services
Some properties book more than rooms. A venue, table or treatment room can be represented as a resource with a type, capacity and current state. The guest booking remains the anchor for the stay; facility reservations and service tasks show the work around it. This gives the property manager a way to follow scarce space and assigned work together.
How Gym + CRM + Billing is set up for you
Capacity
Record each resource type and capacity before taking requests that depend on it.
Dates
Keep arrival and departure on bookings and dated rate plans for the resource type.
Assigned work
Connect cleaning, maintenance or guest service tasks to the resource, booking and staff member.
Financial trail
Keep service charges and payment evidence linked to the original booking.
Some properties book more than rooms. A venue, table or treatment room can be represented as a resource with a type, capacity and current state. The guest booking remains the anchor for the stay; facility reservations and service tasks show the work around it. This gives the property manager a way to follow scarce space and assigned work together.
Choose one room type and one additional bookable resource. Enter their capacities, statuses and dated rates, then walk through a request that competes for the same dates. Use a service task to prepare the resource for its next use. The manager should be able to see who owns the work, when it is due and whether inspection is complete.
Agree how the team distinguishes a guest stay from a restaurant or spa reservation attached to that stay. Use the appropriate record for each activity, then check that a facility charge points to the intended guest booking. During the pilot, finance should compare only posted charges with confirmed payment evidence; a pending receipt should remain visible for follow-up.
Features to start with
Roles on the team
- Property Manager
- Owns stays and service setup, planning and assigned operational work.
- Finance Officer
- Prepares authorized financial drafts and reconciles confirmed receipts.
- Front Desk Agent
- Captures assigned stays and service work and evidence.
- Operations Reviewer
- Reviews evidence and authorizes eligible domain outcomes.
Set up Gym + CRM + Billing your way.
Start free, then use Proto to change fields, steps and approvals before your team goes live.