Booking to completion

Step by step

1. Record request Front Desk Agent

   Front Desk Agent records party, dates, resource, party size and rate.

   • Front Desk Agent records party, dates, resource, party size and rate.
   • Updates Bookings, Members, Resources

2. Check availability Property Manager

   Property Manager checks capacity and overlapping confirmed nights.

   • Property Manager checks capacity and overlapping confirmed nights.
   • Updates Bookings, Resources

3. Confirm booking Front Desk Agent

   Front Desk Agent approves an eligible request and marks it Confirmed.

   • Front Desk Agent approves an eligible request and marks it Confirmed.
   • Updates Bookings
   ApprovalA person approves before the work moves on.

4. Start stay Front Desk Agent

   Front Desk Agent moves the booking into progress and resource into use.

   • Front Desk Agent moves the booking into progress and resource into use.
   • Updates Bookings, Resources

5. Review checkout Finance Officer

   Finance Officer compares posted charges with confirmed receipts.

   • Finance Officer compares posted charges with confirmed receipts.
   • Updates Bookings, Membership charges, Facility charges, Payment evidence

6. Complete stay Property Manager

   Front Desk Agent completes the booking; Property Manager follows cleaning and inspection.

   • Front Desk Agent completes the booking; Property Manager follows cleaning and inspection.
   • Updates Bookings, Resources, Service tasks

Front Desk Agent

, Property Manager, Finance Officer.

Each person acts on the records in their scope and hands the case to the next owner after the relevant check.