Folio and payment review

Step by step

1. Prepare folio Finance Officer

   Finance Officer gathers the guest and facility charges for one booking.

   • Finance Officer gathers the guest and facility charges for one booking.
   • Updates Membership charges, Facility charges, Bookings

2. Review charges Operations Reviewer

   Operations Reviewer examines source evidence before eligible posting.

   • Operations Reviewer examines source evidence before eligible posting.
   • Updates Membership charges, Facility charges
   ApprovalA person approves before the work moves on.

3. Check receipts Finance Officer

   Finance Officer checks provider references and confirmed amounts.

   • Finance Officer checks provider references and confirmed amounts.
   • Updates Payment evidence

4. Reconcile balance Finance Officer

   Finance Officer compares posted amounts with confirmed payments.

   • Finance Officer compares posted amounts with confirmed payments.
   • Updates Membership charges, Facility charges, Payment evidence

5. Complete booking Front Desk Agent

   Front Desk Agent completes the stay after the balance or explicit outstanding account is acknowledged.

   • Front Desk Agent completes the stay after the balance or explicit outstanding account is acknowledged.
   • Updates Bookings

Finance Officer

, Operations Reviewer, Front Desk Agent.

Each person acts on the records in their scope and hands the case to the next owner after the relevant check.