1. Healthcare CRM
  2. Roles and access
Reference

Who can do what in Healthcare CRM

Separate preparation, independent review and organization administration in healthcare relationship work.

How permissions work

Organization scope

Keep each opportunity and follow-up within its owning organization. Active team membership links the acting person to an authenticated user and the organization in which they work.

Preparation and decision

Relationship Owner prepares evidence and performs eligible actions. Sales Manager supplies the independent decision on the relevant revision. Seeing a review queue does not authorize a decision.

Read access

Auditor follows authorized records and evidence. Check attachment visibility alongside organization access before releasing the team's working process.

Administration

App Administrator maintains accounts, organization settings and team membership. Admin handles user administration during setup; administrative access does not replace independent business review.

Who can do what

Permissions by role
RoleOrganization and AccountsOpportunity PipelineRelationship ActivityReferral Follow UpsReview and EvidenceOperation Reconciliation
Relationship OwnerViewEditEditEditEditView
AuditorViewViewViewViewViewView
App AdministratorEditEdit——Edit—
Sales ManagerViewViewViewViewViewView
AdminEditView——View—

Each role in detail

Relationship Owner

Prepare assigned operational records and execute eligible reviewed actions.

Can

  • Manage Opportunities, record attachments, referral follow ups, relationship activities
  • View Accounts, operation receipts, review decisions

Starts on: Referral Drafts

Auditor

Read authorized evidence and reports.

Can

  • View Accounts, operation receipts, Opportunities, Organizations, record attachments, referral follow ups, relationship activities, review decisions, team members

Starts on: Referral Review Queue

App Administrator

Maintain organization configuration and membership.

Can

  • Manage Accounts, Organizations, team members

Starts on: Active Accounts

Sales Manager

Review eligible revisions independently and reconcile operational evidence.

Can

  • View Accounts, operation receipts, Opportunities, Organizations, record attachments, referral follow ups, relationship activities, review decisions, team members

Starts on: Referral Drafts

Admin

Access administrator responsible for platform user records and membership oversight during setup.

Can

  • Manage Users
  • View Organizations, team members

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