Fulfillment & delivery

Pick tasks point to an accepted order line and its reservation. Warehouse Operator records actual picked quantity rather than treating assignment as completion. Shipment lines consume only eligible accepted quantities. A shipment can leave the warehouse in parts; its title rule determines whether ownership passes at dispatch or at accepted delivery. Warehouse Manager coordinates manual route sequence, source warehouse, assigned operator and load evidence. An independent route release records the decision before execution. Route stops and delivery attempts retain actual visit facts, while delivery results record accepted, refused, failed and damaged quantities per line.

• Pick. Warehouse Operator records actual picked quantity against the accepted order allocation.
• Dispatch. Shipment lines consume ready scope once, under the applicable title rule.
• Visit. Route stops and attempts keep accepted, refused, failed and damaged outcomes separate.

Agree which accepted order lines are eligible for a pick and who can release the stock. Warehouse Manager should assign an operator, source warehouse, transport reference and ordered stops before route release. Warehouse Operator needs a way to record actual pick and dispatch separately from a planned route. Decide which title rule applies to the entity before invoicing any dispatched quantity.

Rehearse a split shipment and a failed stop. The team should retain the original order allocation, the quantity already dispatched and the balance available for another permitted attempt. A visit alone does not make the full line delivered; record each line outcome. Agree where outside delivery acknowledgment will enter and how it is matched to the attempt. Check that a repeated dispatch cannot consume the same ready quantity twice.

Take a route with two stops. Release it with an assigned operator and transport reference, then dispatch a shipment with a bounded ready quantity. At the first stop, accept part of one line and refuse the balance; at the second, record a failed visit. The first result must not mark the whole order delivered. Keep the failed quantity available for a later permitted attempt without dispatching the same goods again. Compare original promise, planned stop window, actual visit and title transfer separately.

• My Pick Tasks — Shows the Warehouse Operator assigned picks and their planned window.
• Delivery Schedule — Shows released routes, assigned operators and planned stops.

See the related process and the data model to trace the handoff into the next record.