These cookies are required for the website to function properly. They ensure security, enable basic features like page navigation, and store user session data. You cannot disable these cookies.
- Homestay / B&B Management
- Frequently asked questions
Questions, answered
Answers for teams preparing a homestay or B&B rollout.
Homestay / B&B Management
9 questions
Can't find it? Write to support@erp.ai.
How do I get started?
Click Get started, then use Proto to configure Homestay / B&B Management for your business. Start with the units, an upcoming stay, a dated rate plan and the staff who handle arrivals and cleaning.
How does a guest stay connect to a room?
Each reservation links a guest party and a unit, with arrival, departure, guest count, nightly rate and status. Review capacity and dates before confirming the stay.
Can I record different guests on repeat stays?
Parties holds the guest or group identity. Each visit has its own reservation, so dates, room choice and account activity stay with that visit.
Where do cleaning tasks go?
Service tasks links work to a unit, reservation and assigned staff member. It has a type, due time, completion time and status.
How are room rates handled?
Rate plans holds dated nightly rates and minimum nights by unit type. The reservation holds the rate per night for the individual stay.
Can restaurant and spa bookings appear with the stay?
Yes. Outlet bookings links the outlet type, name, start time and guest count to a reservation. Outlet charges holds the separate financial charge.
What is the difference between a charge and a payment?
Folio charges and outlet charges represent amounts charged. Payments records money received and its Pending, Confirmed or Refunded status.
Who checks a departing guest account?
Finance Officer compares posted charges with confirmed receipts. Property Manager handles the stay and unit turnover decision.
When is a room ready for another guest?
After departure, the unit moves through Cleaning. Property Manager checks the completed cleaning task and inspection result before making it Available.
Set up Homestay / B&B Management your way.
Start free, then use Proto to change fields, steps and approvals before your team goes live.