Connections

• Payment provider. Agree how a confirmed receipt and its reference reach Payments; keep Pending distinct until confirmation arrives.
• Guest communication. Decide which reservation events should produce a message and who approves the wording and recipient details.
• Outlet system. If restaurant or spa staff use another system, agree how their booking and charge evidence is matched to a reservation.
• Booking channels. Map external request identities to Parties, Units and Reservations before accepting changed dates or guest counts.

Property Manager owns room and stay decisions. Finance Officer checks receipt and charge information. Operations Reviewer checks evidence for an eligible outlet outcome. During setup, test duplicate events, changed dates and a payment that remains Pending. Preserve the originating reference so the team can trace an exception from the linked reservation without guessing which guest or outlet it belongs to.